At G2Xchange, we strive to provide you with an exceptional subscription service experience. We understand that circumstances may arise where you need to cancel your subscription.
1. Cancellation Policy
a. Cancellation Request: You may cancel your subscription at any time by submitting the Cancellation Request Form.
Please note that if you wish to cancel multiple platforms, you will need to submit a cancellation request for each platform that you are requesting to cancel. This helps us ensure that our Support team is able to triage all cancellations.
b. Refund Eligibility: Depending on the date of your subscription, you may be eligible for a full refund if you cancel within a 30-day time frame from the initial purchase or renewal date.
c. Cancellation after the Refund Period: If you cancel your subscription after the refund period has expired, you will not be eligible for a refund for the remaining subscription term.
3. Refund Process
a. Refund Method: Refunds, when applicable, will be issued using the same payment method used for the original purchase.
b. Processing Time: Please allow 5-7 business days for the refund to be processed and reflect in your bank account.
4. Subscription Renewals
a. Automatic Renewal: Unless explicitly stated otherwise, your subscription will automatically renew at the end of each billing cycle. You can expect to receive email notifications leading up to your renewal date.
b. Cancellation of Renewal: If you do not wish to renew your subscription, you must cancel it before the renewal date as outlined in your specific subscription plan.
We reserve the right to update or modify this return policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.
By subscribing to our service, you acknowledge and agree to the terms and conditions outlined in this return policy.
If you have any questions, concerns, or need assistance with your subscription, please contact our customer support team by submitting a Contact Us form.